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...al Account Manager / Customer Success Manager with 20+ years in enterprise infrastructure and managed services. Long enough to have been the person a customer calls ...f AWS servers I've built, broken, and rebuilt on purpose, in public, using Infrastructure as Code — because "trust me, it works" is not a deployment strategy. ...

...ck built the night before. Every other function touching production risk — infrastructure, security, finance — long ago moved to systems: instrumentation, defined ta Twenty-plus years in enterprise infrastructure and managed services means being the person a customer calls right after th ...