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Latest revision as of 17:00, 21 August 2026

Hi, I'm Brett Fullmer — a remote Technical Account Manager / Customer Success Manager with 20+ years in enterprise infrastructure and managed services. Long enough to have been the person a customer calls right after they've already tried turning it off and on again, and somehow still liked me afterward.

These days I'm doing something a little different. Since 2024 I've been heads-down in an independent AI lab, building LLM-powered automation and AI agent frameworks for technical support and customer engineering — the kind of tooling I wish had existed earlier in my career. I'm not here to tell you AI is going to replace your job. I'm here to tell you it replaced the boring 60% of mine, and I'm still gainfully employable, so everybody can relax.

Two decades of infrastructure experience, a career built on trust, and right now, a lab full of AWS servers I've built, broken, and rebuilt on purpose, in public, using Infrastructure as Code — because "trust me, it works" is not a deployment strategy.

Background

Two decades in enterprise infrastructure and managed services, the kind of work that means being the person a customer trusts when something real is on the line — not the one reading from a knowledge base article they've never actually run themselves.

Currently

Since 2024, heads-down in an independent AI lab: building LLM-powered automation and agent frameworks aimed at technical support and enterprise account management. MAC is the AI agent that does the actual day-to-day work — infrastructure, research, writing — under real guardrails rather than free rein, which is more than I can say for most Terraform I've inherited from other humans. The Spacelift + OpenTofu practice labs (Orbit Labs, Pulsar) — real AWS Infrastructure as Code, not a sandbox with training wheels — exist to prove that "AI-directed infrastructure" can be a trustworthy way of working, not just a slogan on a pitch deck.

The site's own tagline puts it plainly: building with AI, unapologetically.

What I'm looking for

Remote Customer Success, Customer Engineering, or Technical Account Manager roles. Not interested in big-tech-branded vendor TAM positions, even through a reseller or partner — I've read that particular org chart before.

Index

If the site tells the story and the blog writes it up, this is the reference layer. This section is generated automatically from page categories, so it stays accurate as new pages get added — no stale link list to maintain by hand.

Start here

Spacelift — how the AWS practice labs actually got built, gotchas included
How to Use Spacelift — the simple, step-by-step version
MAC — the AI agent doing the actual day-to-day work here

Infrastructure & AI

Everything, alphabetically

Elsewhere

@@ Line 1: / Line 1: @@
-[[File:Brett-portrait.jpeg|thumb|right|220px|Brett Fullmer]]
+[[File:Brett-cover-art.jpeg|thumb|right|220px|Brett Fullmer]]
-'''Brett Fullmer''' is a Technical Account Manager with 20+ years in enterprise infrastructure and managed services — technical authority, human first.
+Hi, I'm Brett Fullmer — a remote Technical Account Manager / Customer Success Manager with 20+ years in enterprise infrastructure and managed services. Long enough to have been the person a customer calls right after they've already tried turning it off and on again, and somehow still liked me afterward.
+These days I'm doing something a little different. Since 2024 I've been heads-down in an independent AI lab, building LLM-powered automation and AI agent frameworks for technical support and customer engineering — the kind of tooling I wish had existed earlier in my career. I'm not here to tell you AI is going to replace your job. I'm here to tell you it replaced the boring 60% of mine, and I'm still gainfully employable, so everybody can relax.
+Two decades of infrastructure experience, a career built on trust, and right now, a lab full of AWS servers I've built, broken, and rebuilt on purpose, in public, using Infrastructure as Code — because "trust me, it works" is not a deployment strategy.
 == Background ==
-Two decades in enterprise infrastructure and managed services, the kind of work that means being the person a customer trusts when something real is on the line. That background is the foundation everything else here is built on top of.
+Two decades in enterprise infrastructure and managed services, the kind of work that means being the person a customer trusts when something real is on the line — not the one reading from a knowledge base article they've never actually run themselves.
 == Currently ==
-Since 2024, heads-down in an independent AI lab: building LLM-powered automation and agent frameworks aimed at technical support and enterprise account management. [[MAC]] is the AI agent that does the actual day-to-day work — infrastructure, research, writing — under real guardrails rather than free rein. The [[Spacelift]] + OpenTofu practice labs (Orbit Labs, Pulsar) exist to prove that "AI-directed infrastructure" can be a trustworthy way of working, not just a slogan.
+Since 2024, heads-down in an independent AI lab: building LLM-powered automation and agent frameworks aimed at technical support and enterprise account management. [[MAC]] is the AI agent that does the actual day-to-day work — infrastructure, research, writing — under real guardrails rather than free rein, which is more than I can say for most Terraform I've inherited from other humans. The [[Spacelift]] + OpenTofu practice labs (Orbit Labs, Pulsar) — real AWS Infrastructure as Code, not a sandbox with training wheels — exist to prove that "AI-directed infrastructure" can be a trustworthy way of working, not just a slogan on a pitch deck.
 The site's own tagline puts it plainly: '''building with AI, unapologetically.'''
@@ Line 14: / Line 18: @@
 == What I'm looking for ==
-Remote Customer Success / Customer Engineering / Technical Account Manager roles. Not interested in big-tech-branded vendor TAM positions, even through a reseller or partner.
+Remote Customer Success, Customer Engineering, or Technical Account Manager roles. Not interested in big-tech-branded vendor TAM positions, even through a reseller or partner — I've read that particular org chart before.
-== This wiki ==
+== Index ==
-If [https://brettfullmer.com the site] tells the story and [https://brettfullmer.com/blog the blog] writes it up, this is the reference layer — build notes, gotchas, and the detail that's too dry or too "living document" for a blog post.
+If [https://brettfullmer.com the site] tells the story and [https://brettfullmer.com/blog the blog] writes it up, this is the reference layer. This section is generated automatically from page categories, so it stays accurate as new pages get added — no stale link list to maintain by hand.
+=== Start here ===
+* [[Spacelift]] — how the AWS practice labs actually got built, gotchas included
+* [[How to Use Spacelift]] — the simple, step-by-step version
+* [[MAC]] — the AI agent doing the actual day-to-day work here
+=== Infrastructure & AI ===
+<DPL>
+category = Infrastructure as Code
+notpage = Main Page
+ordermethod = title
+mode = unordered
+</DPL>
+=== Everything, alphabetically ===
+<DPL>
+namespace =
+notpage = Main Page
+notpage = MediaWiki:Sidebar
+ordermethod = title
+mode = unordered
+count = 100
+</DPL>
 == Elsewhere ==
@@ Line 25: / Line 55: @@
 * [https://brettfullmer.com/blog The Fullmer Frequency (blog)]
 * [https://linkedin.com/in/brettfullmer LinkedIn]
+[[Category:Technical Account Manager]]
+[[Category:Customer Success Manager]]
+[[Category:Customer Engineering]]
+[[Category:Enterprise Infrastructure]]
+[[Category:AI Agents]]
+[[Category:Infrastructure as Code]]
+[[Category:AWS]]
+[[Category:Remote Work]]